Delivery
What is the delivery time for my order?
Packages within the Netherlands: Orders placed Monday to Friday before 3:00 PM are shipped the same day. Weekend orders are shipped on Monday. We rely on DHL for shipping. The package is often delivered the next day, but occasionally delays may occur. We cannot be held liable for such delays.
International packages: The package will be delivered within 2 weeks. If it takes longer, this will be communicated.
What is the status of my order?
We ship with DHL. You will receive a Track & Trace code from us, allowing you to track the shipping status of your package.
Can the billing address be different from the delivery address?
Yes, it can. You can indicate this during the ordering process.
Do you also deliver abroad?
We deliver our products worldwide, provided a valid address is entered.
On which days do you deliver?
n the Netherlands and Belgium: Monday to Saturday, excluding holidays. Shipments outside the Netherlands and Belgium are handled by DHL. You will be kept informed of the expected delivery date via a Track & Trace code.
At what times do you deliver, and can I specify a preferred time?
We ship our packages via DHL. You can track your order using the Track & Trace number you receive with your order. The Track & Trace number also provides information about the scheduled delivery times. It is not possible to specify a preferred time.
Shipment
What are the shipping costs?
Netherlands: The standard shipping cost for the Netherlands is €6.95. We offer free shipping within the Netherlands for orders over €95.00.
Outside the Netherlands: These costs depend on the country you are shipping to and the weight of the package. You will see the costs in step 3 of your shopping cart during the ordering process.
Please note: Heinen Delfts Blauw is not responsible for any import costs. You should check import duties and costs in advance with the relevant country.
How are the shipping costs calculated?
Shipping costs are calculated when you enter the shipping address. This depends on the country to which the package is being sent and the weight of the package.
I received a damaged shipment.
In case of breakage or damage, we would like to receive a message within 5 days after receiving your package.
Via your account: Log in to your account and go to Complaints. Fill in the requested information there.
I don't have an account: No problem, you can send a message to the email address below, including the requested information:
support@heinendelftsblauw.nl -Your order number. -A photo of the broken/damaged product. -A description of the complaint. We will then arrange for a replacement product.