Return and cancelation
Return and right of withdrawal
After receiving the products, you have 14 days to redeem the agreement without giving reasons and return the product. The possible shipping costs are for your own account.
Return address:
Heinen Delfts Blauw
t.a.v. Retouren
Industrieweg 7
3881 LB Putten
The Netherlands
You can also return the product in one of our stores in Amsterdam or Delft.
Return address:
Heinen Delfts Blauw
t.a.v. Retouren
Industrieweg 7
3881 LB Putten
The Netherlands
You can also return the product in one of our stores in Amsterdam or Delft.
Damaged product
In case of damage, we would like to receive a message within 5 days of receipt of your package. You can send this to the e-mail address below; including the following information.
support@heinendelftsblauw.nl
- Your order number
- A photo of the broken/damaged product.
- A short discription about the damage.
We will then provide a replacement product.
support@heinendelftsblauw.nl
- Your order number
- A photo of the broken/damaged product.
- A short discription about the damage.
We will then provide a replacement product.
Warranty
Warranty
We are responsible for the product during shipment. The warranty expires when you have received the product.