Payment methods
You can complete your payment via credit card (Visa, Mastercard, American Express etc.), debit card, IDEAL, PayPal, Apple pay and Klarna.
Do all prices include VAT?
Yes, all the prices at our webshop include VAT. However, when shipping outside Europe, VAT will not be charged. This will only be settled at the end of the order.
The credit card payment doesn't go through
All payments made to us will be processed automatically. This system also checks the fraud rate of the credit card. If the system thinks there's a potential fraud risk, we must manually charge the payment. As a result, it may seem that payment does not work well. We have to manually accept the payment, so your order goes through.
If a payment with a credit card fails, please send us a message, so we can sort out what's the problem.
If a payment with a credit card fails, please send us a message, so we can sort out what's the problem.
Invoices
Should I keep my proof of purchase or invoice?
In case of breakage or damage, we would like to receive a message within 5 days after receiving your package.
Via your account: Log in to your account and go to Complaints. Fill in the requested information there.
I don't have an account: No problem, you can send a message to the email address below, including the requested information. -support@heinendelftsblauw.nl -Your order number.
A photo of the broken/damaged product.
A description of the complaint.
We will then arrange a replacement product.
Can I request a copy of the invoice?
Yes, you can. You can request it by email. Send an email to support@heinendelftsblauw.nl.